Privacy Policy
At Stutelea Hotel & Leisure Club, we are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our hotel, facilities, and website.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Details: Name, email address, phone number, postal address, and other contact information provided during reservations, inquiries, or when registering for newsletters.
1.2 Booking Information: Information related to your reservations, including payment details, room preferences, and stay history.
1.3 Website Data: IP address, browser type, and browsing activity on our website. We use cookies to improve your experience.
1.4 Feedback and Reviews: Any feedback, reviews, or responses to surveys that you provide.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Reservations and Bookings: To process and manage your reservations, ensure a smooth stay, and provide you with relevant booking information.
2.2 Customer Service: To respond to inquiries, handle requests, and offer personalized service.
2.3 Marketing: To send you promotions, special offers, and news about Stutelea Hotel & Leisure Club (with your consent).
2.4 Website Optimization: To analyze website usage and improve our online experience through cookies and other tracking technologies.
2.5 Legal and Security Purposes: To comply with legal requirements, protect against fraud, and ensure the security of our guests and premises.
3. How We Share Your Information
We respect your privacy and do not sell your personal information. However, we may share your data under the following circumstances:
3.1 Service Providers: We may share your information with third-party service providers to assist with reservation management, payment processing, or marketing efforts.
3.2 Legal Requirements: We may disclose your information when required by law, for security purposes, or to protect our rights and guests' safety.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of the hotel, your personal information may be transferred as part of the business assets.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encryption, and limited access to personal information by authorized personnel only.
5. Your Rights
You have the following rights regarding your personal information:
5.1 Access: You can request access to the personal information we hold about you.
5.2 Correction: You can request corrections to any inaccuracies in your personal information.
5.3 Deletion: You can request that we delete your personal information, subject to legal and operational requirements.
5.4 Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and provide relevant services. Cookies are small data files that are placed on your device when you visit our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this page regularly for the latest information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Stutelea Hotel & Leisure Club
Address: Alexandra Rd, Southport, England PR9 0NB
By using our services and website, you agree to the terms of this Privacy Policy. We are dedicated to maintaining your privacy and ensuring a safe and enjoyable experience at Stutelea Hotel & Leisure Club.